With technology at the heart of successful business operations comes growing complexity and risk. The acceleration of cloud adoption and remote work have increased the scale and scope of technology that organizations must monitor and protect. At the same time, cyber threats are becoming more sophisticated, and the cost of data breaches or even brief downtime can cause lasting financial, legal, and reputational damage.

Escalating risk in an increasingly technology-driven business environment is driving sustained growth in the managed IT and cybersecurity market. With 24/7 demand for IT infrastructure and a shortage of skilled talent to manage complex environments, companies are struggling. As a result, they are turning to managed service providers (MSPs) and managed security service providers (MSSPs) to fill in critical staffing gaps, streamline operations, monitor and protect data around-the-clock, and staying ahead of cybersecurity threats. 

From Reactive to Futureproofing

The evolution of the managed services market reflects a broader industry shift away from reactive problem-solving toward proactive, integrated management. Today, leading MSPs and MSSPs have learned to move beyond just “fixing” issues to anticipating them by using automation and analytics to seamlessly deliver continuous infrastructure monitoring, cloud security, and always-on support. 

AI use has begun to play a transformative role in how MSPs and MSSPs perform day-to-day operations.  AI can assist in how threats are detected and systems are managed, enabling providers to spot issues before they become problematic, streamline workflows, and deliver faster, smarter service. Meanwhile, companies are adopting Zero Trust security frameworks—never trust, always verify—to continuously authenticate users and devices across cloud, on-premise, and remote environments. 

The result is a move toward predictive, integrated operations where IT and cybersecurity are intertwined. This, in turn, helps organizations simplify IT complexity, protect against threats, and free up internal teams to focus on more strategic business priorities.

Why Post Capital Partners Is Paying Attention

At Post Capital Partners, we view the managed IT and cybersecurity market as a long-term growth opportunity, one fueled by powerful macro trends like the increasing shift to cloud-based platforms and heightened interested and investment in AI. In addition, the sector remains highly fragmented and underserved, particularly in the middle market where companies are eager for scalable, outsourced expertise.

Our portfolio company RKON is an example of this thesis in action. RKON delivers critical managed IT and Security Services that accelerate growth and unlock value creation. Across carve-outs, roll-ups, and crisis turnarounds, RKON has helped a variety of middle-market and enterprise clients turn fragmented systems into streamlined, scalable platforms ready for expansion.

What’s Next?

As the digital landscape continues to take shape, we believe that managed IT and Cybersecurity providers will become even more indispensable. The winners in this space will be the providers that move beyond “risk mitigators” to become “growth enablers.” By delivering the most essential services—reliability, scalability, and security—these providers will be able to contribute to the next era of digital innovation. At Post Capital Partners, we’re excited to continue investing in the people and platforms that make businesses and their IT infrastructure more resilient, more secure, and better set up for long-term success.